1) Don’t provide any telephone support
2) When they’re forced to use chat support in their browser, make them wait for 45 minutes to acknowledge their presence
3) Make sure the support rep can barely understand English and is fluent in copying and pasting prewritten responses
4) If you can’t help the customer, blame others and make them call them
5) If your customer manages to find a phone number for the company, make sure every employee in the office refuses to help them, directs them to the chat support that they already wasted half their morning on, and refuse to refund a single cent from the monthly fee they were charged only two days ago
6) Celebrate the loss of a customer and see the effectiveness of blogging in how quickly the true face of your company is shared with the public.
Thank you Reseller Zoom, really, I appreciate all your support. MediaTemple, here I come.
For future search result optimization and those that missed the subject of my anger, let’s throw in an alternative title, “6 reasons why you should never use Reseller Zoom”.
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